One issue membership business have to deal with at times is refunds. While it can hurt to get a payment you’ve already received refunded, an overly restrictive or difficult refund policy is frustrating for your customers and can ultimately drive future ones away.
While there isn’t a single answer to how to deal with the issue, the article below strives to provide you plenty of information to make the best decisions yourself. It talks about steps you can take to prevent refund requests to begin with, advice on how to handle them, some cases were refusing a refund might be reasonable, and more. It’s an important aspect of your business to get right, so be sure to give it a read.
It can be frustrating to get refund requests after all of the hard work you’ve done to get your membership site up and running (not to mention creating the content itself), but unfortunately, they are a reality!
Let’s be honest: it hurts when your members cancel. When it comes to the value you provide, you’re confident in your product, and the last thing you want is to lose a customer while having to return the money you’ve earned. So, how should you handle refunds? What’s the fairest policy for you and your customers?
In this post, we’ve decided to shed a little light on the different aspects of membership refunds to help you settle on a policy that works for you!
Read full article: Membership refunds: what’s the best policy?