Any business that deals with customers needs to have good customer service. It keeps your customers happy, which means they’re more likely to come back or recommend you to others.
The article below lists ten important rules of quality customer service, from fast response times to scheduling calls, educating clients, and more. Happy customers help a growing business thrive, so the time taken to put good customer service into place is sure to pay off well.
As website professionals, we function mainly as a service-based business. And like any service based business, customer service is critical to our growth. It’s also critical to manage a client list that doesn’t drive you crazy. As some would say: happy client, happy web pro!
Since we are our own boss, it’s easy to avoid common customer service rules. We excuse ourselves from doing certain outreach or extending extra care because there is no one looking over our shoulder. Avoidance, however, only ends up costing us greatly later down the road. Here’s how to do it right!
Read full article: 10 customer service rules every web professional should follow