{"id":10281,"date":"2019-12-26T10:00:00","date_gmt":"2019-12-26T15:00:00","guid":{"rendered":"https:\/\/profitpress.local\/?p=10281"},"modified":"2021-01-23T23:51:09","modified_gmt":"2021-01-24T04:51:09","slug":"should-you-use-support-as-a-service-for-your-wordpress-theme-or-plugin-business","status":"publish","type":"post","link":"https:\/\/profitpress.local\/should-you-use-support-as-a-service-for-your-wordpress-theme-or-plugin-business\/","title":{"rendered":"Should You Use Support as a Service for Your WordPress Theme or Plugin Business?"},"content":{"rendered":"\n<p class=\"has-drop-cap\">Customer support is a crucial part of keeping a growing user base happy and engaged with your product. But depending on the size of your business or team, it can get rather difficult to manage well on your own.<\/p>\n\n\n\n<p>The article below explores the support as a service model for WordPress plugin or theme businesses, taking you through the reasons you might need to use such a model, and the pros and cons of doing so. It&#8217;s got a lot of information to help you make the choice that&#8217;s best for your business and keep your customers coming back.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p>The goal for all WordPress plugin and theme businesses should be to provide 5-star customer support. From a marketing perspective, this is one of the best ways to build long-term customer relationships and loyalty. However, it\u2019s not easy keeping every customer in your support queue perfectly happy \u2013 there are inevitably frustrations you can\u2019t always resolve right away.<\/p><\/blockquote>\n\n\n\n<p><strong>Read full article:<\/strong> <em><a href=\"https:\/\/freemius.com\/blog\/support-service-plugin-theme-business\/\">Support as a Service: Is it Right for Your Plugin or Theme Business?<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The goal for all WordPress plugin and theme businesses should be to provide 5-star customer support. From a marketing perspective, this is one of the best ways to build long-term customer relationships and loyalty. However, it\u2019s not easy keeping every customer in your support queue perfectly happy \u2013 there are inevitably frustrations you can\u2019t always resolve right away.<\/p>\n","protected":false},"author":1,"featured_media":10293,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[14],"tags":[],"_links":{"self":[{"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/posts\/10281"}],"collection":[{"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/comments?post=10281"}],"version-history":[{"count":1,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/posts\/10281\/revisions"}],"predecessor-version":[{"id":11834,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/posts\/10281\/revisions\/11834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/media\/10293"}],"wp:attachment":[{"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/media?parent=10281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/categories?post=10281"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/profitpress.local\/wp-json\/wp\/v2\/tags?post=10281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}