Customer support is a crucial part of keeping a growing user base happy and engaged with your product. But depending on the size of your business or team, it can get rather difficult to manage well on your own.
The article below explores the support as a service model for WordPress plugin or theme businesses, taking you through the reasons you might need to use such a model, and the pros and cons of doing so. It’s got a lot of information to help you make the choice that’s best for your business and keep your customers coming back.
The goal for all WordPress plugin and theme businesses should be to provide 5-star customer support. From a marketing perspective, this is one of the best ways to build long-term customer relationships and loyalty. However, it’s not easy keeping every customer in your support queue perfectly happy – there are inevitably frustrations you can’t always resolve right away.
Read full article: Support as a Service: Is it Right for Your Plugin or Theme Business?